Telephone Systems

Communication systems are a vital part of modern day business life. With your staff needing to communicate both within their team and to a wide customer base, upgrading your telephone system is the ideal way to improve your businesses efficiency.

Telephone systems provided by ACS give you assured high quality and reliability. With our overwhelming experience in this area, we will be certain to find and fit a telephone system that perfectly suits your business needs.

We offer a competitively priced, high quality service and aim to install within agreed time scales because we know how important it is to keep your business running smoothly. Using our expertise we can recommend the best solution for your premises to fully meet your operational requirements.

We would welcome the opportunity to carry out a no cost, no obligation survey, where we can give suggestions for installation and product choice, after which a detailed quotation will be prepared.

We pride ourselves on the quality of our installation and maintenance services. All our engineers are CSCS trained (Construction Skills Certifications Scheme) and IPAF trained (International Powered Access Federation) as well as having undergone DBS checks (Disclosure and Barring Service) for your peace of mind.

These are just some of the wide range of services we provide. Please feel free to contact us for more information.

Telephone Systems - Small Businesses

In today’s highly competitive business environment, effective and reliable communications are critical to a company’s success. Therefore, it is important that you invest in a unified communications solution that allows you to take advantage of the latest productivity-enhancing IP applications that can deliver increased performance throughout your organization – that solution is NEC’s SL1100 Communications System.

nec-sl100-phone-systemThis unique platform is the ideal solution for any small to medium-sized business with a blend of different types of workers. Renowned for its energy efficient, low cost model and intuitive features that the whole team can use without the need for training. The SL1100 will empower your staff
and help boost their productivity.

“The SL1100’s efficiency-boosting solution offers you key functions that deliver excellent business benefits.”

The SL Desktop Suite is an intuitive application providing full call control from your PC screen. With just a few clicks of your mouse, you can click-to-dial, manage calls and look up contacts. It also easily integrates with your Microsoft Office Outlook contacts for further time-saving benefits.

 

The SL1100 boasts Mobile Extension, so you can take your office number with you when you’re on the road. It provides you access to system features such as caller ID, call transfer and voicemail and it really is like being in the office, whether you’re traveling or sitting in traffic.

Furthermore, no matter what you’re up to, you can have the right recorded message to match. With three personalized greetings, you can select the one most appropriate depending on your availability or the time of day.

Additionally, the Call Record feature enables you to keep track of important discussions, or replay calls for staff training. Recordings can be emailed to colleagues and stored for quick reference at a later time.

Telephone Systems - Medium to Large Businesses

In the age of increasingly disparate working locations and job complexity, communications play a crucial part in every organization’s success. NEC’s SV9100 is the unified communications (UC) solution of choice for medium to large businesses who want to be one step ahead.sv9100-packshot_global

Designed to fit your unique needs, the SV9100 platform is a powerful communications solution that provides firms with the efficient, easy-to-deploy, mobile technology that they require.

“Competitive businesses need the right tools to be more efficient, flexible, and productive.”

NEC’s Suite for medium to large companies delivers the tools that will increase performance throughout your organization. The UC Suite gives you and your employees access to the latest productivity-enhancing communications applications, such as user presence, instant messaging, whiteboarding and application sharing.

 

Furthermore, NEC delivers on their promise of unifying your business’s communications by integrating seamlessly with Microsoft Outlook, which improves staff efficiency, team collaboration and customer satisfaction.

In addition the model works in conjuntion with My Calls, call management software, a feature that allows you to monitor and control your telephone system. My Calls provides information on telephone occupation, duration, volume of calls and the numbers dialed.

Similar to the smaller systems, the SV9100 makes sure no matter what you’re up to, you can have the right recorded message to match. With three personalized greetings, you can select the one most appropriate depending on your availability or the time of day.

Additionally, the Call Record feature enables you to keep track of important discussions, or replay calls for staff training. Recordings can be emailed to colleagues and stored for quick reference at a later time.

With the SV9100 and its UC capabilities, your employees retain ownership of their communications. Futher ownership is given by staff setting their schedule, and phone rings on their choice of a range of handsets.

Telephone Systems - Maintenance Services

349854-SPA51123aACS engineers are fully trained in the maintenance of Panasonic, Siemens and Samsung telephone systems as well as NEC.

We offer 4 levels of planned maintenance cover:

Platinum. Parts & Labour 24 hours per day, 365 days per year. ACS will respond to the fault either remotely or by sending an engineer to site within 4 working hours.

Gold. Parts & Labour 8.30am to 5.30pm Monday to Sunday including bank holidays. ACS will respond to the fault either remotely or by sending an engineer to site within 4 working hours.

Silver. Parts & Labour 8.30am to 5.30pm Monday to Saturday excluding bank holidays. ACS will respond to the fault either remotely or by sending an engineer to site within 4 working hours.

Bronze. Parts & Labour 8.30am to 5.30pm Monday to Friday excluding bank holidays. ACS will respond to the fault either remotely or by sending an engineer to site within 8 working hours.

Non Contract. For those customers wishing to use our services on an “as required basis” we offer a call out service with labour charged by the hour, half day or full day. Parts are charged extra.

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